What is your customer satisfaction guarantee?
We do our very best to make sure you're completely satisfied with the service and quality of our work. If for any reason, you feel we have not met your expectations, please let us know and we will redo the service or treatment at no additional charge. We stand by our work and appreciate your business.
What vaccinations do you require?
In order to maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and to wait at least 48 hours after any vaccinations before checking in. Proof of rabies vaccination in the form of paperwork is required. The waiting period helps to ensure your pet isn't sore at the injection site, which can cause lethargy or irritability. This waiting period also is to prevent stressing a your pet who may be experiencing an unexpected allergic reaction from a vaccine. Puppies and kittens must be of at least 4 months old.
Do you accept walk-ins?
Of course! Our friendly staff will do our very best to accommodate walk in customers, however, we recommend to make an appointment to avoid any unexpected delays and to ensure we can have your pet ready to at a reasonable pick up time.
How long will the grooming service take?
The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 2-3 hours. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary (subject to salon availability). Wait time may apply. Rush services are available for senior dogs and dogs with anxiety to grooming services so we recommend to book an appointment to confirm availability.
Can I stay and watch my pet being groomed?
Yes, our Grooming Salons have a viewing area for you to comfortably watch your dog or cat getting groomed. For the safety of pets, however, we don't allow pet parents to assist with the grooming process or to stay in the grooming kennel or bathing areas.